Shipping policy
Shipping Policy
We currently ship from Luxembourg to the following countries:
Luxembourg, Belgium, France, Germany, Netherlands, Portugal, Austria, Czechia, Denmark, Finland, Ireland, Italy, Poland, Spain (48 of 52 provinces), Sweden, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Romania, Slovakia, and Slovenia.
Shipping Methods & Carrier
All orders are shipped via Post Luxembourg.
We currently do not offer express shipping.
Estimated Delivery Times
Luxembourg: 2–4 business days
EU countries: 5–10 business days
Delivery times may vary slightly depending on destination and season.
Shipping Rates
| Destination | Shipping Cost |
|---|---|
| Luxembourg | €5.90 |
| Belgium, France, Germany, Netherlands, Portugal | €11.90 |
| All other listed EU countries | €15.90 |
Shipping costs are calculated at checkout. Free shipping thresholds do not currently apply.
Tracking
All orders include tracking.
You will receive a tracking number once your order is dispatched.
Shipments can be tracked via the Post Luxembourg website.
Lost or Damaged Packages
All shipments are insured.
In the event of loss or damage during shipping, please refer to our Refund Policy and contact us through our Contact Information page.
Customs & Duties
Orders are shipped from within the EU.
For all listed destinations, no additional customs duties or import taxes apply.